This page contains links to websites that are useful for clinical staff on the IDEA FAST project.

Device Documentation →  https://docs.ideafast.eu
How to setup, use, and transfer data from each sensor device.

Data Management Portalhttps://data.ideafast.eu
Used to upload data after receiving devices from patients.

Survey Deliveryhttps://surveys.ideafast.eu/index.php/182225
For delivering the Technology Experience Questionnaire to patients.

Inventory Managementhttps://inventory.ideafast.eu
For tracking who and where devices are across IDEA FAST.

Issue Reportinghttps://support.ideafast.eu
To document feedback from patients regarding device wear and usage.

Useful Links
You can view and download data from the manufactures websites below:

 

General Support Process During the Feasibility Study:

The current support process in case of issues faced with the devices or apps:

In order…

1) possibly sort issue independently by taking a quick look at the cheat sheets and documentation at: https://docs.ideafast.eu

2) if 1) does not help, file a ticket directly through the support platform (http://support.ideafast.eu/) using the site login credentials

3) if 2) does not work or is not convenient: send an email to support@ideafast.eu (ideally to be sent from the same email account as used to register to support system)

4) if 2) and 3) do not work or are not convenient: call in via phone (for urgent requests) … at: +44 0191 8 100 323 [number should be staffed during UK week day work hours]

IN ANY CASE (so even if the problem was resolved in step 1)): we highly encourage filing a ticket with an “open” or “solved” issue using the site account at http://support.ideafast.eu/, making sure that the affected technology is selected in the ticket submission form.

This would be GREAT for the project as we will eventually gain a much more precise / quantified understanding about which technologies are “troublemakers” and for which one practical use actually runs largely without issues. The WP3 support team also aim to keep record of any issues we hear about through any of the reporting pathways mentioned above.